You can also reach out to the General Manager by emailing email@example.com.
The Academy on Charles replied on Jul 16, 2020:
Hello, we're sorry to hear about your negative experience. If you're willing, please reach out to us directly so that we may speak with you. We can be reached at (443) 563-2231. We hope you will reach out.
Cristina, thank you for bringing this matter to our attention. I would love the opportunity to meet with you to help you better understand your resident account history. Please email me at firstname.lastname@example.org to schedule a socially distanced meeting. I look forward to hearing from you!