ModernMsg
4.5/5
Mar 30, 2022
ModernMsg The Academy on Charles Charles
Friendly staff. Quick maintenance. Nice rooms. Only slight downside is there are 3 different websites I have to navigate (community rewards, resident portal, and academyoncharles.com). Makes it a little confusing.
The Academy on Charles replied on Apr 12, 2022:
Charles, we really appreciate your feedback! Thank you, and have a fantastic day!
ModernMsg
4.0/5
Mar 28, 2022
ModernMsg The Academy on Charles Aditya
Washer and dryer are old and room is a little drafty, but the community overall is very nice and I love the little events that are held by the staff
The Academy on Charles replied on Apr 12, 2022:
Hello Aditya, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
ModernMsg
5.0/5
Feb 15, 2022
ModernMsg The Academy on Charles Mallory
The staff at The Academy has been super helpful every time my roommates and I have reached out for help, especially during the leasing process. We are so excited to get more involved in the wonderful community at The Academy!
The Academy on Charles replied on Mar 10, 2022:
Hi Mallory, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
The Academy on Charles
ModernMsg
5.0/5
Jan 28, 2022
ModernMsg The Academy on Charles Holly
I love living at The Academy on Charles! The staff is wonderful, and the events are so much fun! I would definitely recommend The Academy on Charles!
The Academy on Charles replied on Feb 1, 2022:
Holly, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Academy on Charles. Thank you so much again for your feedback! We hope you have a great day!
ModernMsg
3.5/5
Jan 26, 2022
ModernMsg The Academy on Charles Jessica
The apartment is nice just small, the living room and bedrooms are a little cramped and not much storage space. Convenient to have a laundry machine and drying machine in the unit.
The Academy on Charles replied on Feb 1, 2022:
Hello Jessica, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
ModernMsg
5.0/5
Jan 23, 2022
ModernMsg The Academy on Charles Shivani
Whenever I call the leasing office, they're super helpful and work with me to find a solution! All the staff are also super welcoming and friendly
The Academy on Charles replied on Feb 1, 2022:
Shivani, we're happy you found our staff to be so supportive during your experience here at The Academy on Charles. We hope to be of service to you again in the future.
Best wishes,
The Academy on Charles
ModernMsg
5.0/5
Jan 18, 2022
ModernMsg The Academy on Charles Susanna
From the initial tour, I saw thoughtful staff and a very well-maintained building. I was impressed! I appreciated little touches that were added such as free printing and coffee station.
The Academy on Charles replied on Jan 19, 2022:
Thank you so much, Susanna! We appreciate the amazing feedback!
ModernMsg
5.0/5
Jan 9, 2022
ModernMsg The Academy on Charles Cali
great experience loved living here. The workout center is great always clean with an amazing view. The staff at the office and maintenance workers are always working hard.
The Academy on Charles replied on Jan 10, 2022:
Hi Cali, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
ModernMsg
5.0/5
Jan 1, 2022
ModernMsg The Academy on Charles Devin
Management has been extremely responsive and kind throughout our process of signing the lease. Everything was made very easy for us and the otherwise stressful process was relatively smooth. Can't wait to move in!
The Academy on Charles replied on Jan 2, 2022:
Devin, thank you so much for the great feedback! We can't wait for you to move in!
ModernMsg
3.0/5
Jan 1, 2022
ModernMsg The Academy on Charles Jenny
Amenities are okay. A pantry should be expected for a 4 bedroom-apartment. The kitchen does not have enough cupboard or fridge space, two residents had to buy their own extra shelves. Staff are nice, but some of the fees, such as a $50 lock-out fee (especially just from the basement mail room into the elevator), are ridiculous.
The Academy on Charles replied on Jan 2, 2022:
Hi Jenny, Thank you for the feedback, all fees are listed in the resident handbook. We are sorry for your experience and would love to speak to you about your concerns. Please email us info@theacademyoncharles.com
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